Why aren't my payments processing?

If credit card transactions are failing, it could be an issue related to your payment processor. 

 

CardConnect

To contact CardConnect Support please visit:

https://support.cardconnect.com/contact-support

Refund Error

If you are trying to refund a transaction in PCS and are receiving an error 'refunds without reference not supported,' contact CardConnect and ask them to enable the Forced Credit feature for your merchant account.

Refunds_Without_Reference_Are_Not_Supported.png

 

Authorize.net

To check if Authorize.net is experiencing issues, please visit:

https://status.authorize.net/

 

Mercury Payment Systems

Mercury Payment Systems does not have a direct status page, as they have proven to rarely experience issues. In case of a potential outage, please visit their Twitter communications page at:

https://twitter.com/mercurypay

 

Paypal

To check Paypal's Alerts, please visit:

https://www.paypal-notify.com/eventnotification/search?eventSearchType=PayPalSiteStatus

 

WorldPay

To check if Worldpay is experiencing outages, please visit:

http://support.worldpay.com/support/bg/index.php?page=news

 

If all payment methods are clear, please reach out to our support department for further assistance.

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