Change Password, Lock Out User or Unlock Account

  • Did you get locked out of the software for too many wrong login attempts?
  • Did you lose or forget your password?
  • Just want to update your password?

If you are wanting to change or recover your password you have come to the right place.

The simplest way to change or update your password is do this is from the login screen:
Simply click on the "Forgot Password?" link below the login button.

Now put in your username and hit the reset button

Next you will see a screen that shows your email address and the email address of the administrator of the account. You can send the password recovery email to your email by hitting submit or if your email is not correct or you do not have access to that email you can click the radio button that says "Send To Admin" and the password recovery email will go to the admin email instead.

Next you will see this confirmation screen letting you know that the email has been sent.

Within a few minutes you should see an email arrive that looks like this....

All you have to do is click on the link and it will bring up the login page. In the yellow banner you will see your new password

What is I am locked out because of too many bad login attempts? You simply need to follow the instructions above for resetting a password and the system will unlock your account automatically.

LOCKING A USER OUT (Employee has been Terminated)

If you have a user that you do not want to access the software, say a terminated employee, you will want to make sure that you set their account to INACTIVE. This will ensure that they cannot login to the software by resetting their password. The lockout feature is only for lockout due to too many login attempts.

SECOND OPTION TO RESET PASSWORD

There is another way to reset a password. You will need administrator permissions and be able to change/add users. Go to the Admin Page and then to Users. There you will see a list of users. Click on the name of the user you want to edit. This screen will come up.

From here just click on the "Change Password" link and you can type in a new password.

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